ABOUT US
ORDER PROCESSING AND SHIPPING
1. How long does order processing take?
Orders are typically processed in 2-4 business days before shipping.
2. When can I expect my order to arrive?
Orders ship Canada-wide and usually arrive in 2-5 business days after processing.
3. Can I track my order?
Yes, you'll receive tracking information via email once your order is shipped.
4. Can I change my shipping address?
Please contact us ASAP for address changes post-order.
5. What if there's a shipping delay?
Delays due to external factors may occur. Track your order for updates or contact us.
6. Do you offer international shipping?
Yes, transit time and price will vary depending on the destination.
For further help, reach our support at info@protectivemeasures.ca.
RETURNS
We value your satisfaction and want to ensure a smooth shopping experience with us. If you find that your purchase doesn't meet your expectations, we're here to help with our return policy. Please read the following guidelines carefully before initiating a return:
Eligibility Criteria for Returns:
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Unworn Condition: We only accept returns of items that are in unworn, unused, and undamaged condition. The item must be in its original packaging with all tags, labels, and accessories intact.
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Return Initiation: To initiate a return, please contact our customer support within 7 business days of receiving the product. After this period, we won't be able to process a return.
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Proof of Purchase: You must provide proof of purchase, such as the order number or receipt, when requesting a return.
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Non-Returnable Items: Certain items, including but not limited to personalized, custom-made, and final sale items, are not eligible for return.
Return Process:
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Contact Customer Support: Reach out to our customer support team via info@protectivemeasures.ca to initiate the return process. Please provide your order number and the reason for the return.
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Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number, a return shipping label and instructions on how to proceed.
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Packaging: Package the item(s) in its original packaging.
Processing and Refunds:
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Inspection: Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria for returns.
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Refund: If the returned item is approved, we will process the refund using the original payment method. Please allow up to 7 business days for the refund to reflect in your account.
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Exclusions: The original shipping and handling charges are non-refundable. Additionally, any return shipping costs incurred will not be reimbursed.
Questions and Support:
If you have any questions or need further assistance regarding the return process, feel free to contact our customer support team at info@protectivemeasures.ca
Please note that our return policy is subject to change, and the terms in effect at the time of your purchase will apply.
Thank you for shopping with us, and we hope to serve you again soon!